Chris Paul

Chris Paul is currently the IT Administrator at SUCCESS. Prior to that, they were the Practice Lead for Experience Strategy & Design at Slalom from March 2019 to November 2020. Chris has also held the position of Senior Vice President, Advisor & Investor Experience at LPL Financial from July 2013 to March 2019.

At LPL, Chris directed the omni-channel experience strategy, user research, and product design for LPL's portfolio of advisor and end-investor experiences. Together, with their team, they transformed LPL's digital and service experiences via close collaboration across the enterprise, direct user engagement, and rigorous design thinking practices. Some of their notable accomplishments include crafting the future vision for the advisor technology platform, which led to a transformation initiative that secured stakeholder and client support for a next-generation product that was the catalyst for $500M+ investment in ClientWorks, an integrated, multi-device advisor workstation. Chris also led the team responsible for the design of LPL's Alternative Investment platform (an industry first), Advisor Sleeve & Model Hub, and Client Goal Planning products.

Chris has been recognized as an expert in their field and has represented LPL at key industry events, customer-facing engagements, sales meetings, conferences, and as an expert panel speaker. Chris has also been instrumental in introducing design-thinking practices, promoting a customer-obsessed culture and empowering employees across the firm with deeper customer-empathy. In his

Chris Paul has a Master of Fine Arts in Design from Yale University and a Bachelor of Science in Design & Marketing from Eastern Michigan University. Chris also has a certification from LinkedIn in Creating Interactive Dashboards in Tableau.