SugarCRM
Aswathy S. is an experienced technical support engineer with a strong background in customer service and system management. Currently working at SugarCRM as a Tier 2 Technical Support Engineer since August 2022, Aswathy has previously held roles at The Access Group, Salesforce, mBlox, and StarHub, accumulating expertise in production support, incident management, and CRM functionalities. With a Bachelor's degree in Computer Networking & Communications Technology from Coventry University and a Diploma in Mobile & Wireless Computing from Temasek Polytechnic, Aswathy has developed competencies in hardware troubleshooting, software installations, and monitoring system alerts, ensuring optimal operation with minimal downtime while adhering to security policies and best practices.
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SugarCRM
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SugarCRM is how marketing, sales, and service teams finally get a clear picture of each customer’s journey, without getting all the headaches and hassles that come with traditional CRMs.