Laia Prats is a Customer Success Manager at SugarCRM, a position held since September 2022. Previously, Laia served as a Data Enrichment & Marketing Specialist for the EMEA region. Prior experience includes a role as a Marketing Intern at VEGDOG, where responsibilities involved executing digital performance marketing campaigns and managing online shop platforms. As an E-Commerce Manager at Marketplace Powerbrands, Laia optimized product listings on online marketplaces, tracked KPIs, and conducted performance analyses to identify optimization potential. Laia holds a Bachelor of Arts in Marketing from the University for the Creative Arts and has also completed further education in Community Management, Marketing, Social Media, and Analytics at Universitat Oberta de Catalunya.
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