Shawn Smith

Shawn Smith has extensive experience in the field of technical support, starting as a TAC Technician I at Mitchell International before moving up to TAC Technician II. Currently, at SugarCRM, Shawn holds multiple titles, including Support Specialist, Technical Support Engineer, Advanced Support Engineer, and Team Lead in Advanced Support. Throughout their career, Shawn has been dedicated to devising solutions to newly identified defects, showcasing a strong commitment to problem-solving and customer satisfaction.