Farrah Reyes Silerio

Farrah Reyes Silerio is an experienced professional in workforce management, currently serving as a Senior Workforce Management Analyst at Sunbit since November 2022. With prior roles at IntouchCX as an Intraday Performance Analyst and at Collective Solution - Philippines where responsibilities included performance analysis and team operations management, Silerio has developed a strong skill set in monitoring key performance metrics and resource planning. Earlier career experiences include serving as a Customer Service Representative and a Client Service Associate at Banco de Oro, Universal Bank, showcasing a solid foundation in customer service and financial operations. Silerio holds a Bachelor of Science in Business Administration with a major in Marketing Management from the Polytechnic University of the Philippines.