James Carter

James Carter is an accomplished professional with extensive experience in customer experience management and operations. Currently serving as the Customer Experience Team Manager at Sungevity since July 2015, James leads a team dedicated to delivering exceptional customer experiences post-sale. Prior to this role, James held various positions at Farmers Insurance Group of Companies from June 2005 to May 2015, including Service Operations Supervisor, Workforce Management Analyst, and Personal Lines Underwriter, where responsibilities ranged from overseeing call center operations to implementing underwriting strategies. Earlier in career, James worked with the 6th Judicial District Correction Services in Miami County, Kansas, focusing on providing supervised probation for juvenile offenders. James holds a Bachelor's Degree in Sociology/Criminal Justice Studies from Pittsburg State University, earned between 1996 and 2000.