Customer Service Representative

Customer Service Representative

Super Bright LEDs is a leading provider of innovative LED lighting solutions, dedicated to delivering high-quality products and exceptional customer service. We are currently seeking a Customer Service Representative to join our team and assist customers with inquiries and orders. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by promptly addressing inquiries and providing solutions to customer problems. You will assist customers via email, phone, and chat channels, listening attentively to their queries and providing accurate and timely assistance. This role involves placing phone orders, preparing Return Merchandise Authorizations (RMAs), and coordinating internally to resolve customer matters efficiently.

This is a full-time position located in Earth City, Missouri with working hours Monday-Friday, 8:00 am-4:30 pm. Local applicants to the Saint Louis area (Missouri and Illinois) only, please.

Responsibilities:

• Assist customers with inquiries via email, phone, and chat.
• Listen to customer queries patiently and solve problems promptly.
• Respond to customers’ problems promptly and effectively.
• Place phone orders for customers as needed.
• Assist in preparing Return Merchandise Authorizations (RMAs) for product returns.
• Coordinate internally to find solutions and resolve customer matters efficiently.

Qualifications:

• High school diploma.
• Knowledge of customer service ethics, principles, and procedures.
• Proficiency in administrative and documentation procedures.
• Computer proficient with the ability to navigate software and systems.
• Excellent written and verbal communication skills.
• Good listening skills with the ability to understand customer needs.
• Attention to detail to ensure accuracy in order processing and documentation.

Benefits:

• Medical, Dental, Vision, Life/AD&D, STD, LTD, and Supplemental Life/AD&D
• Paid Time Off, Holidays, Jury Duty, and Bereavement
• Annual raise and bonus
• 401(k) retirement plan with 6% company match
• Casual work environment
• No weekends