Christopher Kelly

Christopher Kelly has worked in a variety of customer service and leadership roles since 2009. In 2009, they began working as a Supervisor at Kroger, where they led a team of over 20 cashiers and baggers, completed store opening and closing procedures, and worked with team members to improve performance and implement training updates. In 2013, they were promoted to Apple Team Leader at Xerox, where they provided timely, courteous, and knowledgeable responses to information requests. In 2016, they began working at Starbucks as a Shift Supervisor, where they led the district in daily sales with a 3% increase month over month, hired, trained, and developed over 100 Baristas, and created a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback. In 2019, they began working as a Customer Service Supervisor (Delta Faucet) at Inktel Contact Center Solutions, where they were capable of running a virtual team using a variety of techniques and software. In 2021, they began working as a Customer Support Associate at WorkStep, where they identified customer pain points, trends, and issues that their users and customers faced, and resolved issues by directly fixing problems and by working together with the Sales, Engineering, and Product teams. Christopher is currently working as a Customer Support Associate at Super Dispatch.

Christopher Kelly is currently enrolled in Business Administration and Management, General at Indiana Wesleyan University. Christopher obtained their High School Diploma from Anderson County High School in 2010. Additionally, they have received five certifications from LinkedIn: Communicating with Empathy, Managing Up Virtually as an Employee, Outlook for Mac Essential Training (Office 365/Microsoft 365), Learning Excel 2019, and Outlook Essential Training (Office 365). All of these certifications were obtained in 2021, except for Learning Excel 2019, which was obtained in 2020.