Mark Higgins

Mark Higgins has a diverse work experience in process improvement and business process design roles. Mark has worked as a Head of Business Improvement at Super Retail Group, a Process Optimisation Specialist at Airservices Australia, and a Process Improvement Manager at Go1. Prior to these roles, Mark served as a Business Process Lead at Multicap Limited, a Change Impact and Business Process Design Lead at the Department of Transport and Main Roads, and as a Senior Business Analyst, Lead Business Analyst, and Principal Business Analyst at Lendlease. Mark also has experience as a Senior Business Analyst and Lead Business Analyst at Transport for NSW, and as a Consulting Business Analyst at Terra Firma, where they worked with clients such as Victoria Department of Justice, Telstra, Commonwealth Bank, Victoria Police, and AAPT. Mark's early career includes roles as a Process Analyst, Lead Business Process Analyst, and Product Manager at Commander, and as a Customer Targeting Analyst at Salmat.

Mark Higgins completed their Master of Leadership in Service Innovation degree at The University of Queensland in 2020. Mark also earned a Graduate Certificate in Business with a specialization in Behavioural Economics from QUT (Queensland University of Technology) in 2018. In their undergraduate studies, Mark obtained a Bachelor of Business degree with a major in Information Systems from Swinburne University of Technology, completing it from 2009 to 2015.

Additionally, Mark holds various certifications, including Certified SAFe® 5 Agilist from Scaled Agile, Inc. in 2021, Lean Production from the Technical University of Munich in 2020, Certified Scrum Product Owner (CSPO) from Scrum Alliance in 2014, and Change Management Foundation from APMG-International in 2014. Mark also earned certifications such as Certified Scrum Master (CSM) from Scrum Alliance in 2014, Certified Lean Six Sigma Green Belt from ASQ in 2013, Certified Process Professional (CPP) Master from BP Group in 2012, PRINCE2 - Practitioner from APMG-International in 2011, and ITIL V3 Foundation from APMG-International in 2010. Mark's earliest certification is a Certificate IV - Customer Contact, obtained in 2005.

Currently, Mark is pursuing a Diploma of Sustainable Living with a focus on Sustainability Studies at the University of Tasmania, scheduled to finish in 2023.