Melanie Pound

Melanie Pound has extensive experience in management and training across various industries. Currently serving as the Training and Compliance Lead at AusNet since January 2022, Melanie oversees training in gas and electricity distribution. Concurrently, Melanie has been the Team Manager at Super Retail Group since September 2018, excelling in customer-centric management within a call center. Prior to this, Melanie served as an NBN Sales Staff Trainer at Telstra, focusing on complex solutions for various sectors. Melanie's previous roles include a managerial position at Optus, where the store achieved top performance, and Store Manager at Spark New Zealand, where significant mentorship was received. Notably, during tenure as Manager at Escape Travel, the location became the most profitable globally within its group. Beginning at Flight Centre Travel Group, Melanie progressed from Sales Associate to Manager, successfully transforming a loss-making store into a profitable one.