Bruna Toledo

Bruna Toledo is a Project Support Operations Senior Associate at Superside, where responsibilities include coaching team members, onboarding new hires, and developing training resources, alongside automating operations for enhanced efficiency. Previously, at PartnerHero, Bruna played a pivotal role as CS Quality Assurance Lead, improving customer support service quality and achieving an 84% increase in error-free ticket resolution, as well as serving as a Senior Customer Support Specialist with exceptional performance metrics. Bruna's earlier experience includes evaluating online ads as a Personalized Ads Assessor at Lionbridge and providing feedback on social media content at Appen. Bruna holds an Associate's degree in Logistics & Supply Chain Management from Universidade de Franca.