Karlo Koscak

Karlo Koscak has a diverse work experience spanning various industries and roles. Karlo currently serves as the Head of Support Operations at SuperSport.hr since September 2021. Prior to that, they worked at IKEA Group from 2017 to 2021, initially as the Operations Manager - Customer Support Center Croatia and later as the Regional Customer Support Center Manager - South East Europe.

From 2011 to 2017, Karlo held prominent positions at HomeExchange.com, including Director of Global Support and Communication Center Manager. In these roles, they were responsible for leading and supervising teams across multiple locations, managing various customer support channels, analyzing customer satisfaction data, developing procedures and policies, and overseeing staff recruitment and training.

Before joining HomeExchange.com, Karlo worked at VIPnet d.o.o. as a Customer Support Team Manager from 2010 to 2012, where they led and motivated a team of customer support agents.

Karlo also has experience as a Sales and Marketing Manager at Locus Linguae d.o.o. from 2008 to 2010.

Overall, Karlo Koscak has a strong background in customer support operations, team management, and developing customer service strategies.

Karlo Koscak completed their Bachelor's degree in Economics from The "Baltazar Zaprešić" University of Applied Sciences, specializing in operational management, marketing, public relations, and tourism management. Karlo attended the university from 2006 to 2009.