Yas [Yazz] L.

Yas L. is an accomplished customer success and support leader with extensive experience in transforming and scaling organizations within the SaaS industry. Currently a member of Support Driven, Yas previously held significant roles such as Senior Manager for Customer Success at JazzHR by Employ, where operational excellence was championed. At Mitel, Yas served as Director, Global Customer Support & Success, leading a large team during critical transitions and rebuilding support operations to enhance customer experience. Prior roles include Senior Manager at FastSpring, where a 50% reduction in resolution time was achieved, and Head of Global Customer Support at Mitek Systems, focusing on efficiency and performance improvements. Yas also contributed to the growth of support functions at Nintex and Tableau Software, where rapid advancements were made during periods of high growth. Educational credentials include degrees from Seattle Central College and Daytona State College.