German Bilingual CSR

*THIS IS A REMOTE WORK ARRANGEMENT

Salary: 10,000 RON/net

Primary Objectives:

To interact with the customers in German and in English in order to answer questions, resolve support issues, schedule calendar appointments, improve credibility, and nurture relationships.

Job Responsibilities:

• Must be fluent in German with English proficiency
• Maintains a positive, empathetic and professional attitude toward customers at all times
• Responds promptly to customer inquiries
• Communicates with customers through various channels; chat, email & phone
• Acknowledges and resolves customer complaints
• Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
• Processes orders, forms, applications, and requests
• Keeps records of customer interactions, transactions, comments and complaints
• Schedules calendar appointments for customers
• Communicates and coordinates with colleagues as necessary
• Provides comprehensive and professional customer support to ensure customer satisfaction

Qualifications:

• German fluency with English proficiency (must pass language proficiency tests)
• Customer service/support experience
• Strong phone contact, email and chat handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of customer requests/concerns
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• High school diploma or equivalent