Lynne Koloski

Senior Manager Of Customer Experience at SupportLogic

Lynne Koloski has a diverse work experience spanning over several years. Starting in 2005, they worked at The Dolan Company as a Principal Designer, where they created sketches, wireframes, and prototypes to support product concepts and ideas. Lynne communicated and coordinated with various individuals to ensure successful visual design and brand strategy. In 2016, they joined BridgeTower Media when it acquired The Dolan Company and worked as a Design Director - Digital, responsible for visually representing the company's identity for all digital products.

From 2017 to 2019, Lynne served as a Customer Success Lead for a consulting company, where they developed customer relationships and ensured satisfaction, adoption, retention, and growth.

In 2019, they joined GRAX as a Customer Success Director, responsible for delivering a seamless customer experience and maintaining long-term business relationships. Lynne'srole included creating and delivering customer experience strategies, understanding customer needs and challenges, and performing quarterly business reviews and training sessions. Lynne continued working for GRAX, assuming the position of Customer Experience Director in 2021, further focusing on optimizing processes, mentoring customers on best practices, and identifying upsell opportunities.

Currently, since 2022, Lynne works as the Manager of Customer Success & Experience at SupportLogic, applying their expertise to ensure customer satisfaction and success.

Lynne Koloski completed their Bachelor of Arts (B.A.) degree in Communication, Design and Photography from Simmons University. Prior to attending Simmons University, Lynne attended Swampscott High, but no specific degree or field of study information is provided for that period.

Links

Previous companies

GRAX logo
The Dolan Company logo

Timeline

  • Senior Manager Of Customer Experience

    May 1, 2022 - present

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