Ishrar Ahmad

Ishrar Ahmad has a diverse work experience spanning several companies and roles. Ishrar began their career as a Cashier at Dairy Queen in 2015. In 2016, they worked as a Blog Writer at Websmith, Inc., where they wrote blog articles on emerging technology. That same year, they also served as a Digital Developer Intern at VCU University Relations, where they gained proficiency in HTML, CSS, and content management systems.

In 2017, Ishrar worked as an Internal Audit and Compliance Intern at Surescripts. Ishrar analyzed employee access to systems and conducted internal audits of patient health information management. The following year, they joined Staples as a Sales Associate, where they provided exceptional customer service and gained knowledge in IT products.

Ishrar returned to Surescripts in 2019 and held various roles. Ishrar initially worked as a Customer Support Coordinator, troubleshooting directory-based issues and assisting with customer Go-Live calls. Ishrar then transitioned to an Associate Customer Support Analyst position, where they managed incoming cases and troubleshooted transaction-based errors. Currently, they are an Account Manager for Medication Delivery and Benefit Alliances, responsible for managing customer accounts.

Throughout their career, Ishrar has demonstrated strong problem-solving skills, collaboration with internal stakeholders, and a commitment to delivering excellent customer support.

Ishrar Ahmad completed a Bachelor's degree in Computer and Information Systems Security/Information Assurance from Virginia Commonwealth University from 2014 to 2018. In addition to their degree, they have obtained several certifications. These certifications include "The Fundamentals of Digital Marketing" from Google in July 2023, "Public Speaking Foundations" from LinkedIn in February 2023, "Interpersonal Communication" from LinkedIn in May 2022, "Communicating about Culturally Sensitive Issues" from LinkedIn in December 2021, "Cultivating Cultural Competence and Inclusion" from LinkedIn in December 2021, "Giving and Receiving Feedback" from LinkedIn in September 2021, "Working with Upset Customers" from LinkedIn in September 2021, "Customer Service: Problem Solving and Troubleshooting" from LinkedIn in March 2021, and "Phone-Based Customer Service" from LinkedIn in March 2021.