Michael McDaniel

Vice President Customer Operations at Surf Internet

Michael McDaniel is an experienced telecommunications professional with a diverse range of roles throughout their career. Michael started their career at WilTel Communications as a Senior Network System Engineer and later became a Manager of Data Networks. At LDDS Worldcom | Wiltel, they served as a Senior Manager of Network Services, where they were responsible for project management, network engineering, and operations for the internal WorldCom IT global network.

McDaniel then joined MCI WorldCom as a Senior Manager of Network Architecture, leading a team and managing a budget for software development, network architecture, and billing systems. Michael played a crucial role in managing internal global IP networking and integration projects during the MCI and WorldCom merger.

Continuing their career, McDaniel worked at McLeodUSA | Splitrock as a Senior Manager, designing internal data and voice networks and overseeing cost reduction programs. At Paetec Communications Inc | McLeodUSA | Windstream, they were promoted to Director of Product Development Engineering, leading a department and launching multiple products.

Michael later joined Windstream as a Director of System Support Engineering, successfully leading team migrations and launching various business and enterprise products. McDaniel then served as the Vice President of Operations at NTS Communications, where they managed budgets and oversaw multiple departments, driving cost savings and facilitating OSS/BSS migration.

Prior to their current role, McDaniel worked at Peerless Network as the Vice President of Service Delivery - Enterprise and served as a Service Delivery Director, focusing on customer experience and functional responsibilities.

Currently, McDaniel holds the position of Vice President of Customer Operations at Surf Internet.

Michael McDaniel has a diverse education history in the fields of computer science, electrical engineering, and professional certifications. Michael attended Tulsa Community College and studied Computer and Information Sciences and Support Services. However, the specific dates of their enrollment are not provided.

In 1977, they enrolled at Central Technology Center and obtained an Associate's degree in Electrical and Electronics Engineering in 1979.

In addition to their formal education, Michael has pursued several certifications. Michael became a Certified Information Systems Auditor (CISA) in March 2020 through LinkedIn, successfully completing multiple related courses such as "CISA Cert Prep" series on various topics like Auditing Information Systems for IS Auditors, Information Technology Governance and Management for IS Auditors, Information Technology Life Cycle for IS Auditors, IT Operations, Maintenance, and Service Delivery for IS Auditors, and Information Asset Protection for IS Auditors. Michael also obtained the "CISA Cert Prep: The Basics" and "Cert Prep: Project Management Professional (PMP)" certifications from LinkedIn in February and November 2019 respectively. Furthermore, they have completed courses on Critical Thinking and Blockchain Basics on LinkedIn in November and October 2019.

Overall, Michael has a solid educational background in computer science, electrical engineering, and various professional certifications, demonstrating their commitment to continuous learning and professional development.

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Timeline

  • Vice President Customer Operations

    May, 2023 - present