Anne Mikkilä

Anne Mikkilä has worked in various positions in the technology industry since 1989. Anne began their career as an Application Specialist at Tietokolmio, where they supported SME business customers in using accounting and payroll software. In 1997, they moved to Aditro as a Customer Service Manager for small and medium businesses, particularly accounting companies. Anne was responsible for a team of 15 people and had financial and team leadership responsibilities. In 2005, Anne joined Tieto as a Manager of Business Intelligence, where they led a team of 30 people. Anne was also a Manager of Workspace Services and a Manager of Application Management & Application Service Management for Forest, Energy & Manufacturing. In 2011, Anne became a Member of Haaga-Helia ICT Advisory Board, representing the company and reviewing the contents of planned IT related training programs. In 2020, Anne joined TietoEVRY as a Customer Experience Manager, where they built the company's working culture to be more customer-centric and created a customer experience strategy. Most recently, in 2021, Anne joined Surveypal as a Customer Engagement Manager.

Anne Mikkilä has a long and varied educational history. Anne attended Ylöjärven lukio from 1981 to 1984 and Tampere University of Applied Sciences from 1984 to 1986, where they studied accounting. Anne then attended Mänttä business college from 1987 to 1988, where they earned a Bachelor's Degree in Information Technology and accounting. In 2005, they attended EMC Momentum Enterprise Content Management Conferences in Rome, Barcelona, and Monaco. In 2007, they attended Tieto Leadership Training, Trainer's House for Sales Training, and Solution Selling. In 2010, they attended the Stockholm School of Economics Tieto Accelerator program for Management & Leadership. In 2011, they attended Nowena for Leadership Training and Grape People for Mastering Facilitation. In 2014, they attended Aalto University Executive Education Ltd for Leveraging Customer Experience and Grape People for Mastering Virtual Facilitation. In 2016, they attended Aalto University Executive Education Ltd for Service Design and Forrester CX conference in Europe. From 2017 to 2018, they attended Service Design Network Global Service Design Network Conference in Madrid and Dublin. In 2019, they attended Design Thinking Summit in Berlin. In 2020, they attended the Academy for Coaching Excellence for Mastering Leadership Excellence. In 2021, they attended Aalto University Executive Education Ltd for Lean Change Agent, and obtained a Design Thinking at Work (getAbstract Summary) certification from LinkedIn.