Vipin Thomas

Vipin Thomas has had a long and successful career in Revenue Operations and Customer Success. Vipin began their career in 2005 as Manager of Customer Support at E-Dictate IT Solutions, where they were responsible for providing support to 2000+ customers. In 2008, they founded and served as Executive Officer at Pathfinderz. In 2011, they joined MangoApps Inc as Sr. Manager of Product & Customer Success, where they developed a trusted advisor relationship with customer executive sponsors. In 2016, they became Head of Customer Success at Freshworks Inc. (formerly Freshdesk), where they built the Customer Success Team from scratch. Finally, in 2019, they joined SurveySparrow as Vice President of Revenue Operations, where they were responsible for Zero to One initiatives and leading the Sales, Marketing, Customer Success, Legal, Operations, IT & HR teams.

Vipin Thomas has an education history that includes an MBA from Coventry University in International Business from 2008 to 2009, a B.Com from Savitribai Phule Pune University in Business Administration from 2003 to 2006, and a Six Sigma from Symbiosis Institute of Business Management, Pune. Additionally, they have obtained certifications such as ITIL V3 Foundation from EXIN in April 2012, Six Sigma Green belt from Symbiosis Institute of Business Management, Pune in September 2007, and Inbound Certified from HubSpot Academy in June 2018.