Sutherland is a process transformation company focused on helping companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in re-engineering process.

Information Technology

Sutherland

Sutherland's headquarters in NY, United States

The Engineering & Technology team at Sutherland drives innovation and technological advancements across the company. This team is responsible for designing and implementing robust software solutions, leveraging data analytics to optimize processes, and providing technical support to ensure seamless operations. By collaborating closely with various stakeholders, they play a crucial role in transforming business processes and enhancing the overall customer experience through cutting-edge technology.

Engineering & Technology

The Human Resources team at Sutherland is dedicated to managing and enhancing the company's workforce. They focus on talent acquisition, employee development, and organizational development across multiple regions, including the Americas, India, and South Africa. The team plays a critical role in recruiting top talent, developing leadership programs, managing employee mobility, and implementing innovative HR technologies to support the company's ongoing business transformation initiatives.

Human Resources

The Vice Presidents and Associates team at Sutherland is responsible for strategic leadership and driving transformative initiatives across various domains. They oversee customer experience enhancement, enterprise lead generation, IT solutions, client development, financial reporting, risk management, compliance, innovation, and business development. This team ensures the successful execution of Sutherland's mission to re-engineer processes and improve business outcomes for clients globally.

Vice Presidents and Associates

The Account Management Team at Sutherland acts as the primary liaison between the company and its clients, ensuring client satisfaction and fostering long-term relationships. They manage client accounts, address customer needs, and align services with client objectives to drive business success. This team plays a crucial role in understanding client requirements, providing strategic solutions, and facilitating seamless communication to enhance client experience and retention.

Account Management Team

The Finance and Accounting team at Sutherland is responsible for managing the company's financial health through budgeting, forecasting, and financial analysis. This team ensures accurate financial reporting, compliance with accounting standards, and enhances operational efficiency by re-engineering financial processes. They also play a critical role in risk management, underwriting, and supporting business development initiatives across various sectors like retail, travel, BFSI (Banking, Financial Services, and Insurance), and mortgage.

Finance and Accounting

The Research and Analytics team at Sutherland specializes in leveraging data and insights to inform business decisions and strategies. Team members conduct market research, perform quality analysis, and engage in both equity and strategic research to provide actionable intelligence and innovative solutions. Their efforts support the company's broader objective of process transformation by offering in-depth analysis and recommendations that enhance financial processes, customer care, and overall business performance.

Research and Analytics

The Leadership Team at Sutherland drives strategic vision and operational excellence across the organization, ensuring alignment with the company's mission of process transformation. Comprising key executives from various domains such as digital technology, finance, and innovation, they collaborate to shape solutions that enhance client engagement and redefine business processes across industries, particularly banking and financial services. Their collective expertise guides Sutherland in delivering cutting-edge strategies that maximize efficiency and effectiveness for clients.

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Other teams

Human Resources

Vice Presidents and Associates

Account Management Team