SH

Sabine Harrison

Director, Contact Center Operations at Suvida Healthcare

Sabine Harrison has a diverse work experience spanning over several organizations and roles. Sabine is currently working as the Director of Contact Center Operations at Suvida Healthcare since January 2023. Prior to this, they worked as a Process Consultant at Catalyst4People Coaching & Consulting, where they were responsible for reviewing, designing, and creating organizational development functions. Sabine also developed training programs, facilitated change management initiatives, and assisted in building the company's human capital and employee development.

From September 2006 to May 2022, Sabine served as the Senior Director of Contact Center at Kelsey-Seybold Clinic. In this role, they analyzed processes, identified operational and customer service issues, and coordinated resulting projects across various functions within the organization.

Sabine's work experience also includes various positions at DecisionOne, where they served as a Business Development Consultant and Global Solutions Engineer. In this role, they maintained relationships with international partners, evaluated call center opportunities, and created profitable solutions.

At Buckingham Travel Group, Sabine held the position of CITA Program Director. Sabine facilitated the training and integration of franchise owners into the CITA program, ensured compliance with federal and state regulations, and served as a liaison between franchise owners and the Chairman of the Board.

Overall, Sabine has demonstrated expertise in contact center operations, organizational development, process improvement, and business development.

Sabine Harrison earned a Master's degree in International Business from Stonebridge College (UK) from 2006 to 2008. In addition, they obtained several certifications including Six Sigma Green Belt from Project Management Institute in April 2012, EPIC Cadence from EPIC Systems, Incorporated in May 2009, Crystal Reporting from CTREC Hilton IT Academy in April 2008, HR Generalist from Brainbench in June 2006, and Professional Development from Brainbench in February 2006.

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Timeline

  • Director, Contact Center Operations

    January, 2023 - present