Harold Lopez

Harold Lopez is a seasoned professional in customer success, currently serving as Customer Success Lead at Swan since November 2024. Previously, Harold held various leadership roles at Odaseva from July 2015 to October 2024, including Senior Director of the Customer Success Group EMEA, where responsibilities involved building teams, fostering customer relationships, and developing strategies aimed at minimizing churn and optimizing portfolio revenue. Harold's experience spans multiple positions at ADP, including Associate Manager for ESI Automation and EMEA Client Services Salesforce Leader, where expertise in sales automation and client services was demonstrated. Earlier roles at Capgemini and as a telemarketer provided foundational knowledge in CRM and client management. Educational qualifications include degrees in Multimedia Design, French Language, Dramatic Arts, and Computing from reputable institutions in Costa Rica and France.