Swan
Harold Lopez is a seasoned professional in customer success, currently serving as Customer Success Lead at Swan since November 2024. Previously, Harold held various leadership roles at Odaseva from July 2015 to October 2024, including Senior Director of the Customer Success Group EMEA, where responsibilities involved building teams, fostering customer relationships, and developing strategies aimed at minimizing churn and optimizing portfolio revenue. Harold's experience spans multiple positions at ADP, including Associate Manager for ESI Automation and EMEA Client Services Salesforce Leader, where expertise in sales automation and client services was demonstrated. Earlier roles at Capgemini and as a telemarketer provided foundational knowledge in CRM and client management. Educational qualifications include degrees in Multimedia Design, French Language, Dramatic Arts, and Computing from reputable institutions in Costa Rica and France.
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Swan
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Swan is a European fintech and innovation leader in embedded finance. Swan’s Banking-as-a-Service (BaaS) is the easiest way for companies to embed banking features. Via Swan’s simple APIs, European companies can integrate banking services (accounts, cards, and payments) quickly and easily into their own product.Founded in 2019, the fintechprocesses over 200 million euros of transactions per month, for 60+ companies across ten European countries. Swan has over 100 employees and is led by fintech experts and experienced entrepreneurs: Nicolas Benady, Nicolas Saison and Mathieu Breton. The company was founded together with the startup studio eFounders and has received growth capital from leading VC investors such as Creandum and Accel. Swan is a Mastercard principal member and a licensed financial institution, regulated by the ACPR.