Nicki Washington Gaicd

Nicki Washington GAICD currently serves as the Chief Operations Officer at SwanCare since October 2025. Prior to this role, Nicki held positions in retirement living operations at Amana Living from December 2024 to October 2025 and was the Chief Client Operations Officer at MSWA from November 2018 to August 2024, where responsibilities included serving as General Manager of Member & Client Services. Additionally, Nicki worked as General Manager at Opal Healthcare from October 2017 to November 2018 and accumulated extensive experience at MDA National from November 2000 to October 2017, where roles included Executive Manager of Business Solutions and Manager of Operations & Member Services. Nicki's career began at Wessex Water, serving as Senior Manager of Customer Service & Credit Control from March 1991 to March 2000. Educational background includes studies at the University of the West of England and Weston College.