Chito Lapitan

Chito Lapitan is an experienced professional in account management and customer success, currently serving as Lead Account Manager at Swarm since August 2023. Previously, Chito held the role of Customer Success Manager at Zoom Video Communications from June 2020 to June 2024, where expertise in the UCaaS product suite was demonstrated while managing the customer lifecycle and EMEA customers with a portfolio value of $800K. Prior to that, Chito was Customer Experience Manager at Kalibrr from March 2017 to June 2020, leading a Customer Support Team and achieving significant improvements in response rates and customer satisfaction. Additional experience includes roles as Key Account Manager at Kalibrr, Software Integration Analyst at B2BE, and Technical Analyst at OpenText. Chito holds a B.S. in Computer Engineering from Mapúa University, earned between 2008 and 2013.