Ankush Gera is a seasoned technical professional with extensive experience in account management and systems reliability within the tech industry. Currently serving as a Senior Technical Account Manager at Cohesity since November 2021, Ankush acts as the primary liaison for technical support escalation, focusing on analysis of support ticket history and product usage to make data-driven recommendations for customers. Prior experience includes roles at Nutanix as a Senior Systems Reliability Engineer, where Ankush utilized technical expertise to resolve customer issues and contributed to the knowledge base, and at Dell EMC and HCL Technologies as an Analyst specializing in VMware vSphere administration. Ankush holds a Bachelor's degree in Electrical, Electronics, and Communications Engineering from Haryana Engineering College.
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