Marco Casula

Marco Casula is an accomplished professional with extensive experience in customer service and operations management. Currently serving as Team Manager at SWAROVSKI Customer Service since April 2020, Marco's responsibilities include supporting team members, conducting process trainings, and proposing improvement ideas. Previously, Marco held the position of Operations Supervisor at AirHelp, where work delegation and employee motivation were key focuses. Additional roles include Floor Manager at Pho Restaurant and Team Supervisor at Tossed, along with experience as a Private Tutor. Marco holds a Master’s Degree in History and Society and a Bachelor’s Degree in European History from Università degli Studi di Cagliari.