Paulina Kasperkiewicz

Paulina Kasperkiewicz is a skilled Senior IT Global Service Desk Specialist at SWAROVSKI since November 2019, with experience providing comprehensive technical support in English and Italian across various communication channels. Expertise includes user support for Client Hardware, Windows Operating Systems, and Office environments, with a focus on achieving high levels of user satisfaction and effective incident resolution. Prior to roles in IT, Paulina served at AirHelp from March 2017 to October 2019, initially as a Junior Training Specialist, developing and delivering training programs, and previously as an Air Claim Specialist, managing compensation claims for Italian-speaking customers. Paulina holds a Master's degree in International Business Management with a focus on IT Project Management from Uniwersytet WSB Merito Gdańsk and a Bachelor's degree in Italian Philology from Akademia Ateneum w Gdańsku.