Viknesh Venkathaialam

Viknesh Venkathaialam is an experienced professional with a robust background in service delivery and operations management. Currently serving as the APAC Head of Service Delivery and Head of Data Collection & Compliance Management at Swift since October 2022, Viknesh previously held strategic roles at Digi Telecommunications as Head of Business Operations and Contact Centre, and at HSBC, where responsibilities included leading Banking Operations and enhancing Customer Experience across multiple regions. Viknesh's career also includes significant achievements in operational migration and team management during tenure at HSBC Data Processing Malaysia. Viknesh possesses an MBA from Anglia Ruskin University and a Bachelor's degree in Information Technology from University Tenaga Nasional. Certifications include PMP and PSM, reflecting a commitment to project and service management excellence.