Warren Wilcock

Warren Wilcock has extensive work experience in the field of Solutions Engineering and Business Consultancy. Warren is currently working as a Principal Solutions Engineer at Swiftly since February 2023. Prior to this, they worked at Glympse as a Director of Solutions Engineering from June 2021 to February 2023, and earlier as a Senior Solutions Engineer from February 2018 to June 2021.

Before joining Glympse, Warren worked at inContact where they held various roles. Warren served as a Sales Engineer II from March 2017 to February 2018. Prior to that, they worked as a Senior Business Consultant specializing in IVR Optimization, Speech Analytics, QM, and overall Business Optimization from January 2016 to March 2017. Warren also held the position of Business Consultant at inContact from January 2013 to January 2016. Warren started their journey with the company as an Associate Customer Success Manager in July 2010 and was later promoted to the role of Customer Success Manager in August 2011.

Before joining inContact, Warren briefly worked as a Subject Matter Expert at Viant Health Payment Solutions from June 2009 to July 2010. Additionally, they have experience as a Call Center Manager at Sound Security Group LLC from May 2008 to June 2009.

Warren Wilcock's education history includes a Master of Arts degree in Professional Media Composition from the University of Chichester, which they obtained from 2020 to 2022. Prior to that, they attended the American School from 2003 to 2006 and graduated with a Graduate degree, specializing in an independent field of study. Additionally, Warren obtained a High School Diploma from Springville High SchoolAmerican School, although the specific dates are not provided.

In terms of additional certifications, Warren received a certification in Customer Centric Selling from the institution, Customer Centric Selling, in March 2015.