Joyal James

Joyal James is a dedicated Quality Control Executive with robust experience in food safety and quality management, currently employed at Swiggy since September 2024. Joyal's responsibilities include implementing Food Safety Management Systems, conducting audits to uphold food hygiene standards, and analyzing consumer complaint trends to drive continual improvement in quality. Prior experience includes a similar role at Farmtheory, where Joyal was responsible for quality checks on fruits and vegetables, along with previous experience at Swiggy from December 2021 to December 2022 and as a SNF fellow at FSSAI Publication. Joyal holds a Master of Science degree in Food Safety and Quality Management from Indira Gandhi National Open University and a Bachelor of Science (Honors) in Food Science and Technology from Delhi University.