Patrick Redford

Patrick Redford currently serves as a Product Owner for the Service Center Solution at Swiss International Air Lines, focusing on enhancing customer interaction processes using Genesys Cloud CX. Prior to this role, Patrick was a Senior System & Process Optimization Manager at SWAROVSKI, where responsibilities included improving B2C and B2B customer service systems and processes, as well as managing the implementation of a global consumer service solution. Earlier experience at Quantum involved supervising Service Sales Administration teams across EMEA and APAC, ensuring compliance with regulations and enhancing operational efficiencies. Patrick holds a Bachelor's degree in Open Studies, with a focus on History and German Language, from The Open University.