Swisscard AECS
Thiago Flitner is an experienced professional with a diverse background in fraud investigation, customer service, and sales. Currently serving as a Senior Fraud Investigator at Swisscard AECS GmbH since November 2019, Thiago has successfully led investigations to mitigate fraudulent transactions and detect suspicious activity. Prior roles include Junior Fraud Analyst at Air Europa, Key Account Executive at Alitalia Società Aerea Italiana S.p.A., and Revenue Accountant at American Airlines, where customer satisfaction and issue resolution were prioritized. Thiago’s expertise is supported by a postgraduate degree in Accounting and Business/Management from the University of Applied Sciences and Arts Northwestern Switzerland FHNW, and various diplomas in business and language from reputable institutions.
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Swisscard AECS
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Swisscard AECS is a joint venture between Credit Suisse AG and American Express. Swisscard AECS is the only company in Switzerland to offer the world leading credit card brands American Express, MasterCard and Visa from a single source, in the name and on behalf of Credit Suisse AG. Customers managed by Swisscard AECS have the largest choice of credit card products on the Swiss market. Thanks to the different product ranges, customers can put together a personalized combination of cards. Swisscard AECS was established as a joint venture between Credit Suisse AG and American Express in 1998. The company handles product development, sales and marketing, customer service and card processing in Switzerland on behalf of the card issuer Credit Suisse AG. As a merchant acquirer, Swisscard AECS is also responsible for expanding and handling the American Express network of points of acceptance in Switzerland. Swisscard AECS combines the strengths of its two parent companies in the credit card business, with American Express being the global leader as far as card management is concerned and Credit Suisse AG owning strong national sales channels. As a merchant acquirer for American Express, Swisscard AECS’s job is to guarantee that the customers can use their card wherever they want all over Switzerland. SIX (formerly Telekurs) and Aduno are primarily responsible for acquiring MasterCard and Visa in Switzerland.