Francois Vigliotti

Francois Vigliotti is a seasoned professional with extensive experience in customer service and account management within the telecommunications sector. Currently serving as a Customer Service Manager at Swisscom since January 2012, Francois leads ICT service management initiatives, emphasizing continual service improvements and financial services expertise. Additional responsibilities include overseeing the Service Level Management framework for enterprise solutions. Prior roles encompass key account management at Sunrise Communications AG and Verizon Business, focusing on fostering commercial relationships and service development in various markets across Europe. Francois's foundational experience includes technical consulting and project management roles at Alcatel and MCI International Ltd. Educational credentials include a Certificate of Advanced Studies in Digital Transformation and Customer Solutions and an ITIL V3 Expert certification in IT Service Management, complemented by degrees in Telecommunication and Management.