Giuseppe Cefalu has extensive experience in service management and IT account management, currently serving as Director of Service Management for Manufacturing, Retail, and Commercial at Swisscom since May 2010. Giuseppe previously held roles including SAP Account Manager and Service Delivery Manager at Swisscom IT Services and SIX Group Telekurs Financial, respectively. Giuseppe's career spans various positions at Hewlett Packard, where responsibilities included ITSM Process Owner and IT Change- and Quality Manager. Early career roles involved technical and engineering positions at Sysag-Fürrer Informatis AG, Ferag AG, and Mayer Elektro. Giuseppe holds multiple advanced degrees, including a Certificate of Advanced Studies in Digital Transformation and Customer Solutions from the University of St.Gallen and a Master of Advanced Studies in International Management from PHW Business School.
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