Simone Hagenbach is an Experience Innovation Expert currently working as an Experience Architect at Swisscom since 2023. Previously, Simone held various roles including Head of Design Thinking & Journey Mapping at Credit Suisse and was involved in recruitment and HR functions at VZ VermögensZentrum. Simone's educational background includes a Bachelor of Science in Business Administration from the University of Applied Sciences and Arts Northwestern Switzerland and a CAS in Customer Behaviour from HWZ University of Applied Sciences in Business Administration Zurich.
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