Thorsten Jaecks

Thorsten Jaecks is an accomplished leader in customer experience and strategic development, currently serving as the Director of Customer Experience Design at Swisscom since October 2014, where Thorsten leads a team of approximately 120 professionals in enhancing customer journeys across various digital platforms. Previously, Thorsten held the position of Director of Consumer Strategy, overseeing the strategy for a significant residential business unit. Prior roles include senior positions at Vodafone Germany in new business and innovation and as a strategic advisor for siroop. Thorsten's career began with consulting positions at Accenture and Detecon International, and includes product management at Bertelsmann. Thorsten holds degrees from the University of Applied Sciences Bielefeld and Université Polytechnique Hauts-de-France, along with executive education in marketing from the European Business School and a certificate in climate change literacy from The University of British Columbia.