Mischa Bitterli

Mischa Bitterli is a Business Process Engineer at SMG Swiss Marketplace Group since May 2023, specializing in optimizing business processes in the real estate sector. Prior experience includes a role as a Product Support Technician at localsearch (Swisscom Directories AG), where redesigning the onboarding process significantly improved customer experience. Additional roles encompass positions as Assistant Manager at Koh Tao Pubcrawl and Spicytao Hostel, managing customer operations and enhancing guest experiences. Early career experience includes technical roles at Fachhochschule Nordwestschweiz FHNW, Protronic AG as a Cinema Service Engineer, and Pai Circus school and Hostel as Front Desk Manager. Mischa holds a certificate in software development from Information Technology Middle School Basel, completed in 2012.