Shayaan Agha

Shayaan Agha is a skilled technology professional currently serving as a Mission Control Technician at Switch since February 2021, where responsibilities include performing configuration tasks, monitoring circuits with SolarWinds, and addressing customer circuit issues. Previously, Shayaan held the position of Service Desk Analyst, managing customer calls and liaising with support teams to ensure timely issue resolution. Prior experience includes working as a PC Technician III at Lone Star College, resolving escalated technical issues and managing inventory, and serving as an IT Support Specialist Intern at iDominium Corp., where support was provided across multiple channels and asset inventory was maintained. Shayaan Agha holds a Bachelor of Business Administration in Management Information Systems from UHD Marilyn Davies College of Business and an Associate of Arts from Lone Star College-University Park.