Continuous Improvement Engineering Lead

Who We Are   Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword Health is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain . Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over 160+ other established businesses across the world.          The Sword program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented Sword specialists. Sword’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than two years ago, Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone.    This is an opportunity to join Sword during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.      We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at Sword– working alongside great people pioneering novel products and cutting edge technologies.

You will join our dynamic and highly skilled Systems team where you’ll play a pivotal role in the development of medical devices. You'll be at the intersection of hardware engineering, manufacturing, software, quality, and regulatory affairs teams, playing an instrumental role in bringing groundbreaking products from concept to reality, all while enjoying a vibrant and collaborative work environment. We’re looking for someone with experience developing and supporting electronic devices throughout the product lifecycle. You’re experienced working on all product stages from research and development to design and manufacture.  You and your team will take a methodical approach to identifying, testing, and validating product improvements as part of quality improvement and cost savings initiatives.  You will ensure Sword Health products continue to be manufactured to a high quality bar.  You will naturally strive for innovation, have sharp analytical skills and have a pragmatic and fast-paced work structure. Creativity, adaptability, and technical knowledge in certain aspects of device development are crucial to this role.

What You’ll Do:

• Manage a team of Quality test and manufacturing engineers to support ongoing production process, NPI, and continuous improvement of existing product lines.
• Identify cost-savings opportunities, and drive the necessary engineering changes to capture.
• Work with customer support to triage and validate component failure complaints in the field, and work with the engineering teams to introduce corrective solutions.
• Investigate CAPAs and NCRs that involve a hardware or manufacturing component.
• Develop and oversee validation test plans in support of New Product Introduction.
• Identify and qualify dual-source components to improve product quality and unit economics.
• Oversee product lifecycle management of critical electronic components within the Sword Thrive ecosystem.
• Travel up to 10% may be required.

Who You Are:

• A technical degree in hardware, software, or industrial engineering.
• 7+ years in a quality engineering role, with prior experience managing engineering teams.
• Advanced DOE skills, capable of developing functional testing programs based on engineering / user requirements.
• Analytical thinker who can gather or create the information necessary to make data-driven quality and process improvements decisions.
• Naturally curious and methodical engineer capable of doing root-cause analysis of failure modes across hardware, electronics, and software

Bonus Points:

• Worked on medical devices, and proficiency in the regulatory requirements of development

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A stimulating environment with room for creativity - fast-paced, fun, and energetic startup;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy (Portugal only);
• To get to know more about our Tech Stack, check here.