VP Of Clinical Operations (portugal Based Remote/hybrid)

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, General Catalyst, and Khosla Ventures. 

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all. What you'll do:

• Member experience: Build data and research backed strategies at scale & speed to elevate our member’s operational UX and further improve their engagement
• Staffing model optimization: Develop, run and continuously optimize our existing staffing model to ensure both a superior member experience and optimal staffing utilization
• Operational efficiency: Identify opportunities for process and automation improvements across the orgs and partner with Tech & Product to scale our operations
• Clinical partnership: Provide strategic and tactical insights on operational aspects of the member experience to the clinical development teams to support continued clinical outcome expansion
• Data analysis and reporting: Establish success metrics and allocate resources to optimize performance and growth. Monitor, analyze, and report on key performance indicators (KPIs), providing insights to inform operational and product strategies
• Team Development: lead high-performance organization of 200+ team members. Inspire and grow leaders to instill culture of excellence and bias to action in their teams
• Finance: Develop, implement, and monitor financials and budget for the org. and identify & execute on opportunities for efficiency improvements
• Strategy: Support/lead cross-functional projects that'll support efficient & effective scaling of Sword in a key stage of our growth

What you need to have:

• A desire to work for a mission-driven company that helps improve lives of our patients on a day-to-day basis
• 10-15+ years of experience in fast growth environment / consulting / investment banking
• Experience building and growing high-performance teams. You will manage 200+ experienced operations managers and clinicians and be passionate about their growth and enabling their performance
• Result-oriented mindset and ability to deliver high quality work under pressure
• Data-driven and analytical in mindset. You can look at any dataset and know the right areas to look into to source actionable insights & strategies, and you know how to explain data in a digestible way.
• Ability to handle chaos, ambiguity, and complexity in a detailed and organized way

Personal Characteristics:

• Outstanding interpersonal, coaching and strategic thinking skills with the ability to communicate within all levels of the organization
• Ability to get in the weeds and work at the most basic level of detail, while being as comfortable thinking long-term strategy and inspiring senior leadership / your team team
• Motivated by challenges and bring a positive tone, an eye for solutions and an energy for rolling up their sleeves and doing whatever needs to be done.
• A problem solver who takes ownership and loves to learn
• High IQ/EQ. Leads with humility, integrity, and intellect
• Proven ability to re-prioritize and work quickly and efficiently