Rachel Eddy

Rachel Eddy is an accomplished professional with extensive experience in customer success operations and project management. Currently serving as Sr. Manager of Customer Success Operations at Sword Health, Rachel leads a high-impact team focused on strategic initiatives, process improvements, and data integrity. Prior roles include Senior Implementation Manager at Sword Health and Implementation Success Team Lead at Olive, where Rachel managed complex implementations and optimized project delivery. With a background that includes positions as Salesforce Design Lead at Relationship Velocity, Senior Operations Analyst at Vertiv Co, and Business Analyst & Reporting Manager at JPMorgan Chase, Rachel has consistently driven data-informed decision-making and operational excellence across various industries. Rachel holds an MBA in Operations Management from The Ohio State University and a BS in Industrial & Management Systems Engineering from West Virginia University.