Shelly W.

Shelly W. has a diverse work experience spanning multiple industries and roles. Shelly is currently working at Swrve as a Senior Product Design Manager, a position they have held since April 2022. Prior to this role, they worked at Swrve as a Manager, Technical Content from January 2020 to April 2022. Before joining Swrve, they worked as a Senior Technical Writer from May 2018 to January 2020 and as a Technical Writer from August 2014 to May 2018.

Prior to their time at Swrve, Shelly worked at Gemini Positioning Systems as a Technical Writer from October 2012 to February 2014. In this role, they were responsible for developing and maintaining online help, user manuals, and technical documentation for GPS-related software and hardware products. Shelly also performed testing and quality reviews and delivered product training for customers.

Before Gemini Positioning Systems, Shelly worked at iTrain from April 2011 to March 2012 as a Functional Trainer. In this role, they provided training and consultancy services to clients and developed training material for SAP Customer Relationship Manager (CRM) and Industry Solutions for Utilities (IS-U) modules. Shelly also completed quality reviews for Oracle and Java training.

Shelly also worked at npower from April 2011 to October 2011 as a Training Developer. During this time, they worked on a large-scale SAP implementation project, developing training manuals and simulations for npower staff. Shelly worked under tight deadlines and revised material as needed.

Prior to npower, Shelly worked at KAL from June 2010 to January 2011 as a Technical Author. In this role, they liaised with software engineers and testers to create and maintain operator manuals and software development guides for ATM software. Shelly also provided technical documentation for the marketing team.

Shelly's earlier work experience includes roles at ENMAX Encompass Inc. From May 2008 to February 2010, they worked as a Documenter on a large-scale SAP implementation project, creating end-user documentation and managing the Documentation library. From October 2006 to April 2008, they worked as a Customer Advocacy Advisor, resolving high-level customer service escalations. Prior to that, they worked as a Quality Specialist from June 2004 to October 2006, monitoring and scoring customer service calls. Shelly's career started at ENMAX Encompass Inc. as a Customer Service Representative from October 2001 to June 2004, where they responded to customer inquiries and provided support to colleagues.

Overall, Shelly W. has a strong background in technical writing, training, customer service, and project coordination, with experience in various industries, including software development, utilities, and customer care.

Shelly W. began their education in 2011 when they enrolled in the Certificate in Technical Communication program at Simon Fraser University. Shelly completed their studies in 2013.

In 2019, Shelly W. continued their education by pursuing a Master of Arts degree in Technical Communication and E-Learning at the University of Limerick. Shelly successfully completed their degree in 2021.