Sarah Hachtel

Sarah Hachtel is a seasoned customer success professional with extensive experience in driving client engagement and satisfaction across various organizations. Currently serving as the Founding Customer Success Manager at Sybill since April 2024, Sarah previously excelled as the Director of Customer Success at Nivati, where notable achievements included surpassing NRR targets and implementing innovative programs that significantly enhanced customer loyalty and engagement. Prior roles at Loxo involved key contributions to customer base expansion and churn reduction, alongside a strong background in account management at ReadyTalk, where Sarah honed leadership skills and effective client communication strategies. Sarah holds a Bachelor of Arts in Communication Studies with a minor in Business Administration from Colorado State University.