Sitel (formely SYKES) is a global leader in providing customer service business process outsourcing (BPO) to Fortune 500 companies. With 40 years in the business, SYKES has over 46.000 employees in 20 countries.

The SYKES Costa Rica operation provides customer service and technical support outsourcing for SYKES’ customers in the Financial, Technology and Telecommunications industries.

SYKES Costa Rica started operations in 1999, becoming the first contact center company in the country and SYKES’ first operation in Latin America. 

SYKES is located in Global Park, La Aurora de Heredia, Moravia, Hatillo and Sigma Business Center, San Pedro. Currently, SYKES Costa Rica has a workforce of over 5000 collaborators.

Technology

Telecommunications

SYKES Costa Rica

Jossy Mejia

Steve Orozco

Gisselle Portuguez

The IT and Technical Support team at SYKES Costa Rica is responsible for delivering high-quality technical assistance and solutions to customers in the Financial, Technology, and Telecommunications industries. Team members, including IT Client Services Associates, IT Corporate Specialists, Cisco Quality Assurance Analysts, and Splunk Technical Support Engineers, ensure efficient and effective resolution of technology-related issues, maintain robust IT infrastructure, and uphold stringent quality standards to optimize customer satisfaction.

IT and Technical Support

About

Team members

Other teams at SYKES Costa Rica

Network and Security Engineering Team