Olga Gough

Olga Gough is an accomplished professional with extensive experience in customer relations and service management. Currently serving as the Customer & Owner Relations Manager at Sykes Holiday Cottages since September 2019, Olga oversees customer interactions for one of the UK’s leading holiday cottage providers. Prior to this role, Olga held various positions, including Head of Customer Experience and Head of Customer Service at PHS Compliance Ltd, where responsibilities included enhancing the customer journey and leading multiple teams. Additional experience includes Client Relationship Manager at Capita Business Services, Business Support Manager at Turnaround Solutions Ltd, and Bids & Client Development Manager at Adsum Resource. Olga's career reflects a strong focus on customer experience across diverse industries, supported by a solid academic foundation in law from Nottingham and Swinton Comprehensive.