Adam Palmer

Vice President Of Business Operations And Customer Success at Symatri

Adam Palmer has extensive work experience across various industries.

Adam began their career as a Sr. Software Implementation Manager at Zenefits, where they were responsible for implementing new business and establishing successful client relationships. Adam then moved on to become the Operations Manager and Implementation Team Manager, streamlining efficiency between Sales and Operations and managing a team of 15 project managers. Later, Adam took on the role of Regional Operations Manager, overseeing the performance of internal regional teams and managing a book of business within 26 states.

Following their time at Zenefits, Adam joined Opendoor as a National Program Manager. Adam focused on identifying process inefficiencies and implementing improvements to optimize program efficiency and support the company's market expansion goals.

After Opendoor, Adam worked at Sequoia Consulting Group as the Manager of Professional Services. In this role, they oversaw client implementations and ensured successful project delivery. Adam also managed a team to drive high client retention and renewal rates.

Most recently, Adam joined BitGo as a Senior Customer Success Manager, Strategic Accounts. Adam maintained a book of business of strategic clients and provided training on the benefits of using BitGo's system.

Adam is currently serving as the Vice President of Business Operations at Symatri. In this role, they lead strategic planning initiatives, aligns business operations with organizational goals, and drives growth and profitability.

Overall, Adam Palmer has a diverse background in operations management, customer success, and strategic planning, with a track record of driving growth and delivering results for the companies they have worked for.

Adam Palmer obtained their Bachelor of Science (B.S.) degree in Industrial Systems and Operations Engineering from Arizona State University in 2009. Additionally, they hold a Green Belt in Lean and Six Sigma from the same institution. In 2019, they obtained the Certified ScrumMaster (CSM) certification from Scrum Alliance.

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Timeline

  • Vice President Of Business Operations And Customer Success

    April, 2023 - present