Rafael Santos

Rafael Santos is an experienced operations manager currently serving as the Gerente de Operações at Sympla since December 2018, overseeing the service and relationship departments while supporting event producers in sales and management. Prior to Sympla, Rafael held the position of Gerente de suporte e atendimento ao cliente at Ingresso Rápido and Gerente de Relacionamento at Fundacao Orquestra Sinfonica do Estado de Sao Paulo, where responsibilities included customer engagement and direct interaction with marketing and event teams. Rafael began a career at Teleperformance Brasil as a Coordenador de operações, managing strategic client needs. Educational qualifications include an Executive MBA in Market Strategy and Business from USP and an MBA in People Management from Sumaré.