Joseph Sandora

Joseph Sandora has a diverse range of work experience in the field of technical writing. Joseph currently holds the position of Lead Technical Writer at symplr, where they oversee a team of writers who support healthcare-related software solutions. In this role, they implemented new online help systems and guided the adoption of Pendo in-app messaging and analytics tool across the suite of symplr solutions.

Prior to their current position, Joseph worked at HealthcareSource as a Technical Communications Manager. Joseph was responsible for managing a technical communications team that delivered end-user documentation for an enterprise suite of talent management software. During their time there, they developed a user assistance strategy and collaborated with department leaders to meet corporate goals.

Joseph also has experience as a Software Documentation Specialist at HealthcareSource, where they researched, designed, authored, implemented, and maintained user assistance systems for various enterprise-level software solutions.

Before working at HealthcareSource, Joseph worked as a Freelance Technical Writer at Cirrhus9, conducting validation activities and creating project plans and software data sheets. Joseph also worked as a Technical Writer/Project Manager at Workflow by Design, where they authored and edited technical, marketing, and sales materials and managed the requirements interpretation for system specifications.

Other notable experiences include working as a Technical Writer at SAIC, where they researched, authored, and edited proposals, presentations, marketing materials, and technical documentation. Joseph assisted in the management of the proposal triage process and contributed to the development of a new design for budgetary proposals.

Joseph's early work experience includes being a Technical Writer at Pfizer, where they supported drug discovery and development laboratories and edited quarterly Informatics site updates. Joseph also worked as a Consultant/Operational Assistant at J.E.T. Software, Inc., and as a Technical Writer at Optical Technology Group, Inc., where they improved collaboration efforts and maintained internal technical help files.

Overall, Joseph Sandora has a strong background in technical writing, with experience in managing teams, developing user assistance strategies, and authoring and maintaining documentation for various software solutions.

Joseph Sandora attended the University of Maryland from 1993 to 1996, where they earned a Bachelor of Science degree in Journalism. Prior to that, they studied Engineering at Virginia Tech from 1992 to 1993.