Julie Bergstrom

Julie Bergstrom, MA has extensive experience in technical writing and documentation. Julie has worked as a Lead Technical Writer at symplr since November 2023, where they are responsible for building and documenting unified processes using tools like Flare and Salesforce. Prior to that, they worked as a Senior Technical Writer at symplr, where they served as the Flare administrator and created unified processes for online and pdf output. Julie also has experience as a Technical Writer at symplr, where they designed and implemented MadCap Flare for a team of technical writers.

Before joining symplr, Julie was the Owner of Paws and Effect, LLC from 2006 to 2022. Julie has also worked as a Contract Technical Writer at Equity Staffing Group, creating online help using MadCap Flare. At DST Systems, they served as a Senior Technical Writer/Editor, creating API documentation guidelines and support documents for the company's API initiative. Julie also provided technical writing support for Agile teams and created eLearning and instructional videos for clients.

Earlier in their career, Julie worked as a Primary Caregiver for a private individual, a Server Specialist at ValleyView Financial Group, an IT Contractor at KForce Professional Staffing, a Network Specialist at Great American Financial Resources, a PC/Network Specialist at Douglas County, and a LAN Administrator at the University of Kansas. Julie'sroles in these positions involved a range of responsibilities such as system administration, network support, database management, and web administration.

Overall, Julie has a diverse background in technical writing and technical support roles, with expertise in tools like Flare, MadCap Flare, Adobe Captivate, and Microsoft Office applications.

Julie Bergstrom, MA, holds a Master of Arts degree in Scandinavian Linguistics from the University of Wisconsin-Madison. Julie also completed a Bachelor of Arts degree in Scandinavian Studies with a minor in Political Science from Gustavus Adolphus College. Additionally, Julie has pursued further education in Scandinavian Linguistics at Uppsala University.