Glenn W. Osswald

Glenn W. Osswald has over 25 years of experience in various roles related to IT operations and management. Glenn W. is currently working at Synacor as a Senior Manager, overseeing multiple IT operation teams including the Network Operations Center, Change Management, and Project Management teams. In this role, they utilize industry best practices to provide top-notch service and engagement.

Prior to their current position, Glenn worked at M&T Bank as an Assistant VP, ITSM Operations Specialist, and Incident Manager. Glenn W. held this role from August 2021 to June 2022.

Glenn also has experience at Synacor as a NOC Manager from March 2015 to August 2021. In this role, they were responsible for the daily activities and functions of the Global Network Operations Center teams. Glenn W. also managed other teams such as DevOps, Change Management/Project Management, and Data Center Operations. Monitoring and reporting on Synacor's networks, systems, and application health was another important aspect of their role.

Before joining Synacor, Glenn worked at Synergy Global Solutions as a NOC Team Lead for Rich Products, a role they held from November 2013 to March 2015. Glenn W. was responsible for planning, organizing, and managing staff and overall operations to ensure the stable functionality of Rich Product's 24x7 global services NOC. Glenn W. led the development, implementation, and continual improvement of service management processes.

Glenn's earlier work experience includes roles at MBMS as a Systems Administrator, Opportunities Unlimited of Niagara as an Information Systems Specialist, and National Property Management Associates, Inc. as a Systems Analyst. Glenn W. also worked at First Niagara Bank in various positions, including Systems Administrator, Technical Support Specialist, Project Manager, and Assistant Manager of the Data Center.

Overall, Glenn has a diverse background in IT operations, management, and support, with a strong focus on ensuring the smooth functioning of systems and providing excellent service.

Glenn W. Osswald's education history begins with their high school diploma, which they obtained in 1987 from St. Joseph's Collegiate Institute. Following this, they attended Erie Community College from 1987 to 1989, where they earned an Associate of Applied Science (AAS) degree in Business Administration. Glenn W. then pursued further education at Canisius College from 1989 to 1992, graduating with a Bachelor of Science (BS) degree in Business Management.

In 2010, Glenn completed a Leadership Development program at Leadership Niagara, focused on enhancing their leadership skills.

In addition to their formal education, Glenn also obtained various certifications. Among these are the Foundations of Project Management certification from Coursera in May 2023, ITIL Foundation Level 4 certification from AXELOS Global Best Practice in March 2022, Introduction to Linux certification from edX in January 2016, and certifications in Dell Desktops, Notebooks, and Servers from Dell in March 2014.